We suggest to carefully looking all the details of product at the time of purchasing. Let us know if you have any problem with the item – we will help you to eliminate the problem occurred in purchased product.
No products returns will be accepted, except the reasons described below:
- Presence of the flaw influencing the appearance
- Presence of the flaw obstructing item functionality
- Conflict between requisition titles and articles received (postage expenses are covered by the Company).
- We assume responsibilities of package loss only if it was insured for loss or damage in transit. The company is not responsible for items lost as result of wrong address provided or unclaimed items. In this case, item may be reshipped to you only after original package delivered back and we will receive your payment for the new delivery.
- Manufacturing fault in available fixed size products on our sites. We will ask product’s details and proof of misfits and will compare it with size you ordered. In case of our mistake, we will either remake the item or refund, the misfit product should be sent back (postage expenses are covered by the Company). The item should be shipped back within 3 days after it’s received. Shipping charges and shipping protection are not refundable. All the claims concerning measurements have to be made during 3 days after receiving the order.
- You have to notify us about your plans to return your items by email contact within 3 days after package received and ship it to company address in a resalable condition, i.e. in original inner packaging, unused, unwashed and complete with their original labels. We reserve the right to refuse a refund or remake for items returned that are not in a resalable condition. Please note, shipping charges and shipping protection are non-refundable. In the case of our mistake, we refund the money after receiving the return, or after providing a valid tracking number. Refund your money may take up to ten working days to credit the purchaser’s account. Please note, any items with custom modifications cannot be returned or exchanged.